Frequently ask questions

1. Can I hear a preview?

Yes you can! Just click the play button at the bottom of each product page.

You will hear a 30 sec. preview.

 

Preview


2. Can I instantly download the track?

Yes! After the payment is done you'll recieve a mail with download instructions. You can also check 'my account' for a overview of all your downloads.


3. I didn't received an mail. What to do?

First of all, please check your email in 'my account'. For an overview of al your orders and downloads you can go to 'History and details of your orders'.


4. Is payment secure?

You can pay with PayPal, all major credit cards and iDeal (Dutch only). During payment you will be redirected to the secure server of PayPal or iDeal. We don't have any access to your card numbers or bankaccount.


5. What are the available payment methods?

The different payment methods that are accepted:

 

- Credit Card (Visa and MasterCard). This payment is secure in SSL mode (encrypted data).
- PayPal.
- iDeal (only available in the Netherlands)
 - Click and Buy (iTunes) 


6. Can you make a custom backingtrack for me?

Yes we can! We do produce custom backingtracks and we can process your special wishes. Please contact us for further information.


7. What are Remix-points?

Remix-points is a way to collect points and can be converted into a voucher. With this voucher you get great discount on all our products. The more points you collect, the more discount you'll get.

 

Remix-points are free and it will be automatically added to you personal account. To see an summary of your total amount of points, you can go to 'Remix-points' in your account.


8. How do I redeem a coupon?

It's really easy. Just enter the code your received in the 'voucher' field during the checkout procedure. You see your savings at the bottom of the order overview.

 

Need help? Please use the contact form.


9. How do I order?

 

1) Find the remix you want

previewFirst you will need to browse or search for the remixes you would like to order and click 'add to cart'.

 

You can access the contents of your cart at any time by clicking 'cart' at the top right of our website. You can also preview the remix. To do this click the yellow play button.

 

 

 

 

 

2) Add the Items to Your Shopping Basket

Cart

Once your remix is added to the cart you see something like this (see picture) in the right column. From here you can continue shopping or go on to the payment process. To do so, click the 'Check out' button.

 

 

 

 

 

 

 

3) Proceed to Checkout

From here, you will be taken to the first page of the order form. You can check your order here. Click the 'next' button to go on with the payment process.

 

 

4) Log in or create a new account

Create accountNow you need to create an account. Once you have your personal account you can order without having to enter your details again. Click 'Create account' if you don't have an account or 'Log in' when already created an account.

 

 

 

 

 

 

 

 

 

5) Check your billing address

Now you need to check your billing address. If you need to change this, you can click 'update'. You can also leave us comment about your order in the text field. Click 'Next' if you like to proceed.

 

 

 

6) Terms and conditions

Please read and agree to our terms and conditions to proceed.

 

 

 

7) Payment method payment

The final step is to choose your payment method.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8) Download your remix

When the payment is successful you can download your remix in your account. Click on 'My Account' at the top of our website.


10. Why are the prices so high?

We produce our own remixes. Occasionally we also get help from studio musicians to help us get even higher quality. We rebuild all elements of a song and make it aunique remix. Making a remix takes so much time, because we go for quality ratherthan quantity.

Although we believe that our remixes appeal to all artists, we think mainly the serious artists will buy our remixes. As a professional artist, it is important to use good tools and you'd rather pay a little more. Often you have the coasts of remixes recouped with a single booking.

Our advice:

Do not compromise on backing tracks!


Artists

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FAQ

Do you need help? Go to see our FAQ section.